Returns

You have a 14-day cooling-off period to return the product without giving any reason, starting on the day of receipt of the products. It is not possible to return hygiene products, such as face masks, anti-epidemic kits and protection kits.

At ESE International you can return almost all products. However, this does not apply to hygiene products, such as face masks, anti-epidemic kits and protection kits. The product can only be returned unused and, if possible, in its original packaging.

It is not possible to return hygiene products such as face masks, anti-epidemic kits and protection kits.

Although we carefully package our products, products can unexpectedly be damaged during the delivery process. Have you received products with damage or are they broken? Please contact our customer service.

You can return unused products using the model form by returning them in their original packaging to:

• ESE International
• Habraken 2331
• 5507 TK Veldhoven
• Netherlands

It is also possible to return the shipment without the model form. Always state the order number and that it is a return shipment. This can be on the outside of the box. Or return the box with the packing slip in the box. After receipt of the goods, we will credit the amount within 14 days.

Yes, for returning products you have to pay the return costs. You can choose the carrier/parcel service yourself. The costs for returning depend on the chosen carrier/parcel service.

After receiving the goods, we will credit the amount of the returned products within 14 days.

The return address of ESE International B.V. is:

• ESE International
• Crash 2331
• 5507 TK Veldhoven
• The Netherlands

The account number of ESE International B.V. is stated on the invoice of your order.